Returns, Refunds, and Replacements Policy
Frequently asked questions about returns, refunds, and replacements
What can I return?
You may request returns for most items you buy from sellers listed on Jazzimagination13.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or jazzimagination13.com Returns policy. To know about the Return window for Jazz Business orders, please visit Policies.
Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, is defective or different from its description on the product detail page on jazzimagination13.com.
How to return items?
Need to return something?
Go to Your Orders to initiate a return.
Note: If you need to contact Jazz for a return Please contact by email jazzimagination13@gmail.com.
What are the return guidelines?
Following are the return guidelines:
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Your address and the item that you wish to return must be eligible for return.
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If the return is not eligible for Pickup.
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Once the return is received, you will be issued a refund to your original payment method. By jazz according to its the refund policy.
For Pay on Delivery orders, refunds will be processed to your bank account after contacting you about it.
Where can I view the status of the return?
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Locate the item from Your Orders
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Select Return/Refund status
Can I return a Global Store Product?
The General Returns Policy is applicable for all Jazz Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than Rs.15,000.
Can my order be replaced?
Only Fulfilled by Jazz items, Subscription eligible items, and a few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.